ATMAD had a dispersed workforce and for anyone with no access to central systems, working in remote locations, it was difficult to easily fill in purchase requisitions, reservations or purchase orders. They used to call and send emails, and always found it dificult to use the central system, which were much more complex. This lead to delays and errors in communication and filling in of data.
Aditionally, ATMAD needed to speed up the upload of large amounts of purchasing items such as Chemicals. All the data that came from the telemetry and laboratory (requested analyzes) could not be entered directly into the system. This generated a lot of additional work, now unnecessary, and many errors because there were many people reporting information in various ways, which exposed the existence of inaccuracies.
ATMAD, S.A. is responsible for the construction, management and operation of the Multimunicipal System for Water Supply and Sanitation in North East Portugal., covering and area of 11,748 km2.